🤝 Your Trusted Partner in Home Healthcare
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LOCATION G-8 Markaz, Islamabad
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Legal & Service Policies

Terms & Conditions

Your Health, Our Priority — Care at Your Doorstep

"Healing Where You Feel Safest: At Home"

TRANSPARENT PRICING

Services & Pricing Plans

Choose a specialized plan that fits your healthcare requirements. Home-based medical care and doctor visits are just a click away.

Home Doctor Visit

Attending doctor consultations directly at your residence.

PKR 10,000 / visit
  • Doctor consultations are provided at the patient's residence.
  • Follow-up visits clinically determined by the attending doctor based on patient condition.
  • Additional visits may be recommended when medically necessary.
Book Home Visit

Online Consultation

Virtual medical assessments conducted via digital channels.

PKR 2,000 / session
  • Consultations are available via high-definition video or audio call.
  • Advance appointment booking is strictly required.
  • Consultation timing will be confirmed upon successful scheduling.
Book Online Session
SCHEDULING PROTOCOLS

Booking & Cancellation Policy

Transparent scheduling guidelines designed to ensure reliable, high-quality, and prompt healthcare dispatch for all patients in Islamabad & Rawalpindi.

Appointment Booking

We recommend booking your home visits in advance to secure your preferred slots with our qualified medical team.

  • 12-Hour Advance Booking All home doctor visit appointments should be scheduled at least 12 hours in advance.
  • Subject to Availability All appointment requests are subject to the availability of our visiting medical staff and doctors.

Cancellation Policy

To manage doctor dispatch schedules fairly, we operate under a structured cancellation framework.

FREE
More than 6 Hours Notice Cancellations made more than 6 hours before the scheduled appointment will not incur any charges.
50% FEE
Within 6 Hours Notice Cancellations made within 6 hours of the scheduled appointment will be subject to a 50% cancellation fee.
BILLING GUIDELINES

Payment & Billing Policy

Transparent billing frameworks designed to maintain continuous medical support and secure transactions for all patients.

Secure Transactions

We facilitate secure, flexible, and transparent billing processes. All transactions are processed under certified protocols to protect patient details.

APPROVED PAYMENT METHODS
Cash on Service
Bank Transfer
Mobile Wallets
01

Standard Consultations

Payment for Home Doctor Visits and Online Consultations is due at the time of service delivery.

02

Subscription Invoicing

The 24/7 Doctor Availability Plan must be paid in advance on a pre-paid monthly basis.

Service Suspension

Home medical services and WhatsApp consulting access may be suspended if subscription cycle payments are overdue.

CLINICAL PARTNERSHIP

Patient Responsibilities

A collaborative framework built on mutual trust and clear communication to guarantee the highest safety standards in home healthcare.

Mutual Commitment

Safe and effective home care relies on a strong partnership between our clinical team, the patient, and their attendants. Following these guidelines ensures seamless medical support.

These responsibilities apply to both patients and their on-site caretakers or family members.

Medical History

Provide a completely accurate, transparent, and comprehensive medical history to your visiting doctor.

Drug Disclosure

Disclose all current medications, known drug allergies, existing clinical health conditions, and co-morbidities.

Plan Adherence

Follow the attending doctor's medical advice, prescribed treatment plans, and specific medication instructions.

Respectful Conduct

Maintain polite, professional, and respectful communication with our visiting healthcare professionals and support staff.

Important Safety Notice: Failure to provide accurate medical information may directly affect the overall quality, safety, and clinical outcomes of your home medical care.
EMERGENCY MEDICAL DISCLAIMER

CRITICAL HEALTH ADVISORY

Professional Home Care Services provides non-emergency medical support and home healthcare services.

Our services are NOT a replacement for emergency medical care or ambulance services.

If the patient experiences any life-threatening condition, including but not limited to:

  • Chest Pain Any pressure, tightness, squeezing, or aching in your chest or arms.
  • Severe Breathing Difficulty Inability to catch breath, gasping, or continuous wheezing.
  • Stroke Symptoms Sudden weakness, facial dropping, or difficulty speaking.
  • Unconsciousness Fainting, unresponsive state, or sudden blackout.
  • Severe Bleeding Heavy, continuous bleeding that cannot be stopped.
  • Major Trauma Any severe injury, bone fractures, or major accidents.
Please call 1122 immediately or visit the nearest emergency department.
ACCEPTANCE OF TERMS

Agreement & Consent

By booking or using any service provided by Professional Home Care Services, you formally acknowledge that you have read, understood, and agreed to these Terms & Conditions and Service Policies.

Have any questions regarding our service policies?

Our dedicated healthcare support team is available 24/7 to assist you with any queries or scheduling requirements in Islamabad & Rawalpindi.